Right To Refuse Service

🛑 Right to Refuse Service Policy

At Furever Etch, we take great pride in offering personalized, heartfelt keepsakes that honor the special bond between people and their pets. We are committed to creating a positive, respectful experience for every customer, and we treat every order with care, intention, and integrity.

That said, we reserve the right to refuse service or cancel an order at our sole discretion in certain situations.

Situations Where We May Refuse Service or Cancel an Order:

Disrespectful or Abusive Conduct
We will not tolerate abusive, threatening, or disrespectful communication toward our staff. Kindness and mutual respect are core to our values.
Inappropriate or Offensive Content
If a submitted photo or personalization request contains hate speech, violence, discriminatory content, or otherwise violates our ethical standards, we reserve the right to decline the order.
Copyright or Trademark Violations
If the submitted photo contains images, logos, artwork, or other material protected by copyright or trademark—and you do not have express permission to use it—we may reject the order to protect all parties involved.
Low-Quality Images or Unusable Files
If a customer submits a photo that does not meet our minimum quality standards and is unwilling or unable to provide a replacement, we reserve the right to cancel the order if it cannot be fulfilled to our standards.
Suspicion of Fraudulent Activity
If we believe an order was placed with fraudulent intent or contains false information (e.g., stolen payment details, suspicious activity), the order will be canceled without notice and reported as necessary.
Violation of Store Policies
Refusal to adhere to our posted policies (e.g., all sales final, photo quality guidelines, shipping disclaimers) may result in order cancellation.

Our Promise

We don’t make these decisions lightly. When we do need to decline or cancel an order, it is done thoughtfully, respectfully, and with our values, legal responsibilities, and business standards in mind.

If your order is canceled by us, you will be notified by email, and any payment received will be refunded (unless the order was declined due to a violation of our non-refundable custom product policy).

We’re here to serve customers who share our values of kindness, clarity, and respect—and we’re truly grateful for every person who allows us to be part of their story.

—

Furever professional. Furever kind. Furever Etch.
© Furever Etch

Let customers speak for us

from 9 reviews

My communication and purchace was very smooth and well worth the purchace. I would gladly recommend this seller to anyone looking for a product like this. Very open with pricing, communication. Order was completed very quick. Packaging was very well don't if not professional looking. 5 stars well deserved

Robert

10/27/2025

Furever Etch Black Friday Deal – 8x10 Custom Pet Or Person Portrait “Holiday Memories Etched in Light” (Framed)

Thank you, Crystal for the beautiful memory you made for me to help remember my fur babies that crossed over the rainbow bridge. Fur ever etch was quick with shipping. My product came in perfect condition. If I could give it 10 stars I would thank you again highly recommend.

Rose porter

10/05/2025

8x10 Custom Pet Portrait – Baltic Birch Engraved Photo

The absolutely most precious gift. My baby girl was perfectly engraved. I'll forever cherish this piece. 5/5 ⭐️

Shipping was very quick, and the piece came framed. Wonderful company owner. ❤️

Maybe

10/03/2025

Furever Etch Signature Pet Memorial – 11x14 Custom Background Laser Engraved on Black Acrylic

This was one of the most thoughtful gifts I have ever received. It literally took my breath away. If you lost a loved one, this is a beautiful way to remember them.

Melissa

10/01/2025

The picture I received is perfect!!!! The details are amazing!!! I am so happy with my picture!!!! I love it so much!!!! Such amazing work!!!!!

Anonymous

Truly amazing! I lost my life long buddy of over 15 years not too long ago.

My wife got me this and used my favorite picture and memory of him. After she talked with the owner of Furever Etch, they came up with a beautiful custom design that ties our personalities together that I’ll appreciate and love for ever. The customer service and fast free shipping was a nice bonus.

Thank you FureverEtch on a wonderful piece. Will becoming back for sure!

Kiel O

I couldn't be happier with this company. The quality of their work is truly exceptional; the intricate design I provided was etched with perfect precision and clarity. It's clear they use high-quality equipment and have a great eye for detail.

The price was also very competitive, offering amazing value for the professional results I got. On top of that, their customer service was a standout. They were responsive, easy to work with, and made sure I was happy with the design before starting. The entire process was seamless, and the final product is a perfect keepsake. I'll definitely be a returning customer.

09/03/2025

4x6 Custom Pet Portrait – Black Acrylic Engraved Photo

Communication and customer service is fantastic! They are thorough with asking questions and providing suggestions to help you get exactly what you’re wanting. Great communication throughout the process and follow up to make sure you are satisfied with your purchase. 100% recommendation supporting this business

Stephanie

8x10 Custom Pet Portrait – Black Acrylic Engraved Photo

Crystal was absolutely fantastic! She completed my order quickly and efficiently, delivering exactly what I was looking for. The quality and speed of her work exceeded my expectations—10/10, I highly recommend her services!

Carissa

603-395-9066 11-7 EST

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Right To Refuse Service