At Furever Etch, we know that what we send you is more than a product — it’s a memory etched in time. Every order is treated with the same care and respect we would give our own keepsakes, because we understand the emotional value behind each piece we create.
Each Furever Etch piece is made-to-order and personally crafted. Our typical production timeline is 5–10 business days, depending on order volume and the level of detail required for your custom piece. During holidays or periods of high demand, production times may extend slightly.
Once your order ships, you will receive an email with tracking information so you can follow its journey.
Because all items are custom-made, orders enter production shortly after purchase and cannot be canceled or modified once production has begun.
Furever Etch currently ships to the United States ONLY
We reserve the right to update or modify our shipping destinations at any time without prior notice.
We reserve the right to select the shipping carrier and method we believe is most appropriate based on size, weight, destination, and current service conditions. This allows us to provide free shipping within the United States while ensuring your item arrives as safely and efficiently as possible.
Carriers may include USPS, UPS, FedEx, or other reliable services. Expedited shipping is not guaranteed unless arranged prior to purchase.
Delivery dates are not guaranteed, as carrier delays due to weather, high volume, customs processing, or other unforeseen circumstances are outside of our control once the order is in transit.
Customers are solely responsible for ensuring that all shipping information entered at checkout is accurate and complete. We are unable to reroute, intercept, or modify shipping addresses once an order has shipped.
Furever Etch is not responsible for orders lost, delayed, misdelivered, or returned due to an incorrect, incomplete, or invalid address provided by the customer.
Any reshipping costs resulting from address errors are the responsibility of the customer and must be paid in full prior to reshipment, if approved.
Once an order has shipped, ownership, risk of loss, and responsibility for delivery transfer fully to the customer.
Furever Etch is not responsible for shipments that are refused, returned, delayed, lost, or deemed undeliverable for any reason after leaving our facility, including but not limited to:
Refusal of delivery by the recipient
Failure to retrieve or accept delivery
Carrier delays or delivery errors
Incorrect or incomplete address information
Customs delays, inspections, holds, or rejections
Import restrictions or seizures
Failure to pay required customs duties, VAT, taxes, or import fees
For all international orders shipped outside of the United States, including international shipments for all customs duties, VAT, taxes, import fees, brokerage fees, and any other charges imposed by the destination country.
These fees are not included in the purchase price or shipping cost and must be paid at the time of delivery.
Furever Etch has no control over customs authorities and is not responsible for delays, refusals, holds, or non-delivery caused by customs processing, import regulations, or unpaid fees.
International shipments that are refused, abandoned, returned, or destroyed due to unpaid customs charges or import restrictions are not eligible for refunds, replacements, or store credit.
Because all Furever Etch products are custom-made and personalized:
All sales are final
No refunds will be issued for shipped orders
No refunds will be issued for refused or undeliverable shipments
No refunds will be issued for customs-related issues or unpaid fees
Custom products cannot be resold or reused. Refused or undeliverable shipments result in total forfeiture of the product value.
Reshipment of returned or refused orders is offered solely at the discretion of Furever Etch. If approved, the customer must pay all applicable reshipping costs, handling fees, and any additional carrier or customs charges before reshipment occurs.
Furever Etch is under no obligation to reship returned or refused packages.
While we package each item with great care, Furever Etch is not responsible for damage, loss, or delays caused during shipping once the order is in the carrier’s possession.
If your package arrives damaged or is lost in transit, you must file a claim directly with the shipping carrier. We recommend:
Taking clear photographs of all damage upon delivery
Keeping all original packaging materials
Filing your claim promptly, as delays may affect eligibility
We are happy to assist by providing tracking information or proof of shipment to support your claim.
By placing an order with Furever Etch, the customer acknowledges and agrees to this Shipping Policy, accepts responsibility for delivery once shipped, and agrees to all terms regarding customs fees, refused shipments, and non-refundable custom products.
We deeply appreciate your trust in Furever Etch to create something meaningful and lasting. Your piece is more than a product — it’s a tribute, a memory, and a lasting part of your story. We treat every order with the honor it deserves, from creation to delivery.
Lovingly made. Carefully packed. Treasured forever.
I’m Stacy from Philadelphia, and I recently ordered the 8x11 Rainbow Bridge granite memorial from Furever Etch after losing my French bulldog, Cookie. I had her for 14 years, so this loss hit me really hard. She wasn’t just a pet—she was family.
I honestly didn’t know what to expect when I ordered, but when it arrived… I teared up. It’s absolutely beautiful. The detail is incredible, and they captured Cookie’s likeness exactly. It looks just like her—her face, her expression, everything. It really feels like I still have a piece of her with me, and that means more than I can even explain.
Crystal, the owner, was amazing to work with. The turnaround time was super fast, shipping was quick, and the customer service was truly top-notch. You can tell she genuinely cares about what she does and the people she’s helping.
I’m so grateful I found Furever Etch. This piece means everything to me, and I will definitely be a repeat customer. I’ve already been telling other pet parents here in Philly about it.
Thank you for helping me honor my girl the way she deserves. ❤️
I ordered the 12x16 Rainbow Bridge Black Acrylic Pet Memorial and I honestly could not be happier. The engraving captured every detail of my pet’s photo so beautifully, and the black acrylic really makes the image stand out. It feels like such a meaningful and timeless tribute to a pet who meant the world to our family.
Crystal, the owner, was wonderful to work with. You can tell she truly cares about every piece she creates. The craftsmanship is outstanding and the materials are clearly high quality. Everything about it feels premium and thoughtfully made.
Shipping was also surprisingly fast, which meant so much during such an emotional time. When I opened the package and saw my pet’s face engraved so perfectly, it brought tears to my eyes.
If you’re looking for a beautiful way to honor a beloved pet, I highly recommend ordering from Crystal. This is truly a forever keepsake.
I put the 8x11 Rainbow Bridge granite from Furever Etch out where my dog is buried in the yard. It just felt right putting something there for him.
The stone is nice and heavy and the engraving came out really good. When I look at it you can tell it’s him.
I’m really happy I got it. Crystal did a really nice job on it.
We had our black Lab, Buddy, for 13 years. He was part of the family.
I ordered the 8x11 Rainbow Bridge granite from Furever Etch to use as a headstone for outside by Buddy’s grave. It came out great. The engraving really looks like him, and the granite feels solid and made to last.
Crystal was easy to work with, shipping was fast, and everything arrived in perfect shape.
It’s a fitting way to honor him.
— Robert S., New Hampshire
I don’t normally write reviews, but I felt like I needed to share this.
Olivia was my Ragdoll baby for 17 years. She came into my life shortly after my husband passed away, and I truly believe she helped carry me through that time. She slept on my pillow every single night and would follow me around the house like my little shadow. When I lost her this year, the silence in my home was overwhelming. I knew I wanted something more meaningful than just a framed photo.
I found Furever Etch, and from the very first message, Crystal — the owner — was so kind and patient with me. I had quite a few questions and probably repeated myself more than once (grief does that), but she answered everything with compassion. I never once felt rushed or like I was “just another order.” You can tell she truly understands what these pets mean to us.
When the memorial arrived, I honestly had to sit down. It took my breath away. They captured Olivia’s expression perfectly — the softness in her fur, the sweetness in her eyes. It looks just like her. I cried, but in a good way.
The packaging was very safe and discreet, which I appreciated more than I can say. Nothing obvious on the outside, and everything was wrapped carefully so it arrived in perfect condition. Shipping was also much faster than I expected.
It now sits on my mantle next to her urn, and every morning I still say good morning to her. I know that might sound silly… but it gives me comfort.
If you are considering ordering from Furever Etch, I can tell you from my heart — you won’t regret it. Crystal treats your pet like they matter. And they do.
Thank you for honoring my sweet Olivia so beautifully. 🤍
I wasn’t sure what to expect ordering something like this online, but when it arrived, I just sat there and stared at it. It really does look like my Cookie. The detail is beautiful, and the granite feels solid and high quality — not cheap at all.
They answered my questions quickly, kept me updated, and it shipped faster than I thought it would. You can tell real care went into both the service and the craftsmanship. I’m so grateful to have this.
Charlie was perfectly made into a wonderful keepsake, the family and I could not be happier with your work!
I’m in love with my etching Mine is not a memorial just something special annd it’s absolutely perfect. Delight to deal with and communication was spot on, have recommended to others and will do so again in the future.
Thank you so much
Stunning!!! Absolutely amazing my mom literally cried so beautiful!!
I love my picture of my dog Jax. Crystal did amazing.
The work was stunning and very detailed! I absolutely love my portrait. Every angle it shows even the smallest details. Thank you for this beautiful piece.
The details are precise!!!! And the way the picture is done, is magnificent!!!! I will be buying more from here on the future!!!!
Thank you!!!!!
I am absolutely in love with my 11x14 acrylic artwork from FureverEtch! The detail is unbelievable, and the personalization captured our personalities perfectly. The quality is stunning—crisp etching, deep contrast, and a bold gothic vibe that feels made just for us. It exceeded every expectation and looks even better in person. If you're considering ordering from them, do it. This piece is something we’ll treasure forever.
I am beyond impressed with Furever Etch. The customer service was amazing — they were kind, responsive, and made sure every detail was perfect. My order arrived quickly, and the engraving itself is incredibly detailed and beautifully done. You can tell a lot of care goes into their work.
I highly recommend Furever Etch to anyone looking for a meaningful, high-quality keepsake. I’ll definitely be a repeat customer!
My communication and purchace was very smooth and well worth the purchace. I would gladly recommend this seller to anyone looking for a product like this. Very open with pricing, communication. Order was completed very quick. Packaging was very well don't if not professional looking. 5 stars well deserved
